Thank you for choosing SphereIPTV.
We aim to provide a smooth and reliable experience for all customers.
This Refund Policy explains when refunds may be issued and how refund requests are handled.

1. General Refund Policy

Because our service provides digital IPTV access, all sales are considered final once the subscription is activated.

However, refunds may be granted in specific situations outlined below.

2. Eligibility for Refunds

A refund may be approved only if:

2.1 Service Activation Failure

You did not receive your IPTV service credentials within 24–48 hours of purchase.

2.2 Technical Issues

You experience major, proven technical problems that prevent you from using the service and:

• You contacted our support team, and

• Our team could not resolve the issue.

2.3 Duplicate Payments

If you accidentally make the same payment twice, we will refund the duplicate charge.

3. Non-Refundable Situations

Refunds will not be issued if:

• You changed your mind after purchase

• Your device is incompatible and does not meet our requirements

• You cannot install or use third-party apps required for IPTV

• Your internet speed or connection quality is insufficient

• You request a refund after substantial use of the service

• You violated our Terms of Service

4. Trials & Short-Term Packages

Trial packages, test lines, or special promotional subscriptions are non-refundable.

5. How to Request a Refund

To request a refund, contact us at:

📧 contact@SphereIPTV.tv

Please include:

• Your name

• Order number

• Email used during purchase

• Reason for your request

• Evidence (screenshots or videos if applicable)

We will review your request within 24–72 hours.

6. Refund Method

If your refund is approved:

• It will be issued back to the original payment method

• Processing may take 3–10 business days depending on the payment provider

7. Changes to This Policy

We may update this Refund Policy at any time.
The updated date will appear at the top of this page.